Orders submitted will be processed and shipped within 1-3 business days of order date,, with the exception of holidays and noted warehouse maintenance weeks where orders may experience a delay of up to a week. Please email us at firstname.lastname@example.org or call 650-924-8658 for urgent deliveries.
We accept merchandise in their original condition and packaging within 14 days of order date. Please note there is a 15% restock fee for all returns that is waived for exchanges. Please notify us PRIOR to sending any items back to receive a RETURN AUTHORIZATION # for any exchange/returns. Samples and promotions are final sale.
Donations are non-refundable.
For more details: https://loveheylady.com/pages/shipping-returns-policy
These are the BEST shoes! I loved them! They were comfortable all night long, which I definitely can’t say of any other 3″ heels I own. I loved the box and packaging and the personal note so much that I kept all of it and brought all my wedding accessories (earrings, etc) together in that box. I also got tons compliments from our friends and family that sneaked a peak of the shoes under my dress. Thank you again! -Cate & Austin