Hey Lady Shipping & Returns Policy
Please note all donations are non-refundable. Sample sale items and promotions are final sale but eligible for credit/exchange.
At Hey Lady our customer satisfaction is guaranteed. If you are not 100% satisfied with your purchase, you may return the item in the condition it was received including the original packaging within 14 days of purchase for an exchange or refund of the purchase price. THERE WILL BE A 15% RESTOCK FEE FOR RETURNS, which is WAIVED FOR EXCHANGES. The fee is to cover inspection, cleaning, and warehouse. Please be sure to repack shoes as carefully as possible with tissue and plastic bags, and try on indoors wearing nylons. Exchanges have no time frame deadline as long as it is returned in it’s original condition. Exchanges and Returns MUST NOTIFY Hey Lady PRIOR to sending items back to receive a RETURN AUTHORIZATION #. Once a shoe is returned and inspected, your refund will be processed. Any shoes with any signs of wear or not in their original condition will not be able to be refunded.
Hey Lady will accept returns of unworn merchandise for full refund or exchange on all NON-SALE/PROMOTIONAL items purchased at www.loveheylady.com provided that the shoes, shoe box and packaging are returned in their original condition. Those with scuff marks on the sole, footprints on the footbed, creased or marked uppers, soiled insoles or other signs of wear will not be accepted for return or exchange and will be sent back to you at your expense.
The restock fee is waived for ALL EXCHANGES. We cover shipping of the new size/style/color to you while you are responsible for sending the original pair back. For any additional exchanges, you are responsible for shipping.
When trying on shoes, please be sure that you wear hose or, if you prefer to try them on barefoot, that your feet are clean, as not to leave toe imprints on the shoes. We understand that part of the try-on process is walking in the shoes, but please be sure to walk on a surface that will not scratch or damage the soles of the shoes. We cannot resell shoes that have toe marks or scratches on the soles and, therefore, cannot accept such damaged shoes as returns.
Refunds on full-price/non-sale merchandise will be made in the original form of payment. Please allow your credit card company seven to ten business days to reflect the refund once we’ve processed the return. Sale merchandise can be exchanged for merchandise or a merchandise credit only. All shipping charges are non-refundable. Customers are responsible for all shipping costs related to their returns. Please note that there is a $5 shipping fee for all sale merchandise exchanges.
Proof of purchase, such as a copy of the original sales receipt or a packing slip invoice, is required for reimbursement of the full purchase price. When no proof of purchase is available, we refund the most current selling price charged for the items returned to us. We regret we are unable to refund postage and packing unless the items are found to be faulty and are being replaced – in this case, we will cover the cost of returning items and if possible find a suitable replacement for you. Should you require a refund only, we are not able to refund the delivery costs, only the value of the unwanted goods.
Please allow up to 30 days for a credit to appear on your billing statement.
Returns will be credited back to the credit card used for the purchase.
We ship via UPS and US Postal Service. Orders submitted will be processed within 24-72 HOURS of the next BUSINESS day, with the exception of national holidays or noted weeks where orders may experience a delay of up to a week as the warehouse undergoes routine maintenance. and shipped once we receive credit card authorization. Ground shipping time can take anywhere from 1-7 business days from the date your order was placed depending on location. California deliveries take 1-2 days vs. East Coast 7 days. For earlier delivery, please check the UPS 2nd Day Air or Next Day Air options. INTERNATIONAL Orders take 3-5 business days from date of shipment, not order date.