I had purchased my shoes six months before my wedding. The week before my wedding I removed my shoes from my closet and discovered that because I had kept them in the box inside of the plastic and in a closet that was too dry, my brand new beautiful Straptease shoes were deteriorating. I was so upset because I was a week away from my wedding. I called Hey Lady and they instantly calmed my nerves and told me not to worry because they could have a pair to me within three days. They came and they were perfect. My wedding was an outdoor garden wedding at a historic manor. It was an elegant romantic themed wedding. My Straptease shoes were perfect for the setting and the occasion. Thanks Hey Lady for making the perfect shoes and for giving the best customer service.