Size & Fit Recommendation
Robins Egg: **NEW & IMPROVED FIT** True to size.
Buttercream/Black: Fits a half size large i.e if your usual size is an 8, we suggest a 7.5 in this color.
Sizes Available: 5-12
Size Not Available?
We can double-check for you! Often there is something from an exchange/return or on hold for someone that has yet to be added to inventory. If a style is discontinued with limited sizing, or we are completely sold out of just your your size, it is also possible to check for any press/display samples available for a discount.
Shipping/Exchange
Orders submitted will be processed and shipped within 1-3 business days of order date, with the exception of holidays and noted warehouse maintenance weeks where orders may experience a delay of up to a week. Please email us at info@loveheylady.com or call 650-924-8658 for urgent deliveries.
We accept merchandise in their original condition and packaging within 14 days of order date. Please note there is a 15% restock fee for all returns that is waived for exchanges. Please notify us PRIOR to sending any items back to receive a RETURN AUTHORIZATION # for any exchange/returns. Samples and promotions are final sale.
Donations are non-refundable.
For more details, see our shipping returns policy.
Message Us!
We want to hear from you! Let us know what colors/heel heights/details you would like to see and we will take it into consideration for future designs and special color runs. Submit an email to info@heylady.co Subject: MY STYLE with your vote for what colors/heel height you’d like to see for your favorite styles next and new style suggestions!
Or message us if you have any other inquiries! We try to respond to all inquiries within 1-2 business days, please check Spam folders if otherwise!
